Privacy Policy
Last updated: October 24, 2026
Who we are
Double Y Auto Rental (“Double Y Auto Rental”, “we”, “us”) rents cars, leases cars to students and runs a car repair shop in St. Kitts. This policy explains what personal information we collect through stkittscarrentals.com, our chat, WhatsApp, email and in person, how we use it, and the choices you have.
We only collect what we need to rent, lease or repair your car, keep you and our cars safe, and meet our legal obligations in St. Kitts and Nevis.
Information we collect
| When you… | We collect |
|---|---|
| Book a rental car | Name, email, phone or WhatsApp number, home address, date of birth, flight number, pickup and return details, extras, and any additional drivers’ names and license details |
| Show your driving license | A photo or scan of your driver license, its number, country and expiry date, and your temporary St. Kitts driving license |
| Lease a car as a student | The above, plus your school, program, expected graduation date, local address, a photo of your student ID and an emergency contact |
| Sign your rental agreement | Your signature and the date and time you signed |
| Pay | Whether you paid by card and the amounts paid. Card details are handled by the payment provider; we don’t store full card numbers |
| Ask for a repair quote | Your name and contact details, and your car’s year, make, model, license plate, mileage, photos and the problem described |
| Chat with us or message us on WhatsApp | Your name, number, optional email and the messages you send |
| Use the website | Basic technical information such as your browser and pages visited, kept in our server logs |
How we use your information
- To confirm, prepare, deliver and collect your rental or lease car.
- To check you’re allowed to drive: your age, license, temporary St. Kitts license and, for student prices, your student ID.
- To prepare and keep your signed rental or lease agreement and payment records.
- To quote for, book and carry out repairs on your car.
- To reply to your messages, and to follow up on WhatsApp if you leave the chat before we answer.
- To send booking confirmations, reminders and agreement links by email or WhatsApp.
- To protect our cars and customers, for example after an accident, damage, a traffic fine or a theft.
- To keep our business records and meet tax and legal requirements.
We don’t sell your information, and we don’t use it for advertising.
Who we share it with
We only share what’s needed with:
- Service providers who help us run the business: our website host, email and WhatsApp services, and the payment provider.
- Insurers and repairers, if there’s an accident or damage claim.
- The police or other authorities, when the law requires it, for traffic fines, or to protect people or property.
Dash cameras in our cars record the road ahead for accident protection. We only review footage after an incident.
How long we keep it
We keep booking, agreement and payment records for as long as the law requires for business and tax records. Photos of driver licenses are deleted automatically 60 days after your rental ends. Student ID photos are kept only as long as we need them for your rental or lease, then deleted. Chat messages and repair requests that don’t lead to a booking are deleted when they’re no longer needed.
How we protect it
Uploaded licenses, student IDs and agreements are stored in a private area of our website that only our staff can open, and the website uses a secure (HTTPS) connection. Only staff who need your information to serve you can see it.
Cookies and browser storage
We don’t use advertising or tracking cookies. The website stores a small amount of information in your browser so the chat can remember your conversation, and WordPress uses cookies when our staff log in.
Your choices and rights
You can ask us to:
- send you a copy of the information we hold about you;
- correct anything that’s wrong;
- delete your information, unless we have to keep it for legal, tax or insurance reasons;
- stop sending you reminders or follow-up messages.
We’ll reply within 30 days. We may ask you to confirm who you are first.
Contact us
Double Y Auto Rental
19 East West Farm Housing Development, West Farm, St. Kitts, West Indies (across the street from Ross University)
Email: book@stkittscarrentals.com
Phone and WhatsApp: +1 (869) 664-0099
Changes to this policy
If we change this policy, we’ll update it on this page and change the date at the top.